Activity Based Management in hotels that use the All Inclusive modality
Keywords:
activity based management, costs, management, hotelAbstract
This paper deals with Activity Based Management in hotels that use the All Inclusive modality. Precisely, its objective is to design an Activity Based Management procedure using management indicators. This tool provides relevant and timely information regarding the behavior of the activities that make up each of the areas and processes of the hotel to continuously monitor cost management and guide the decision-making process towards the success of the hotel company. The proposed procedure has been applied in the Food and Beverage process of the Brisas Santa Lucia Hotel but it can be generalized in entities with similar characteristics.
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Copyright (c) 2019 Celia Hernández Losada, Antonio Sánchez Batista

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