Customer satisfaction. Case Maintenance Department of the Technical University of Manabí
Keywords:
satisfaction, quality, service, SERVQUAL modelAbstract
The objective of the research is to analyze the quality of the services and their impact on customer satisfaction in the Maintenance Unit of the Technical University of Manabí. Bibliographic, descriptive, analytical-synthetic, deductive-inductive and statistical methods were used to channel and organize the information obtained through observation techniques and customer surveys. The data allowed us to establish that there are elements that the entity must improve to provide a better service to its clients, such as making new investments for the purchase of materials and having an inventory according to the demands of the users, who expect to obtain their services with quality.
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