Evaluation of the logistic customer service in a service company

Authors

Keywords:

logistics, service, customer, cooperative

Abstract

The services have become a force cheap to run highly dominant where the principal value of logistics has been to be able to cater to the requests of the customer at the same time that maintains his efficacy in costs. The fact that an adequate design of the logistic system that the one that guarantees the materialization of the acquisition of the product or service for part of the customer is must have any strategy on duty to be successful is for this reason, at the place and the moment that he needs it. When having than becoming adapted to a highly dynamic economic environment the sector state-owned no, compete against also to vouch for the feasibility of his implementation which one attempts for with this work showing the principal results in the cooperative interms of socioeconomic development of the nation, reason no agricultural Atelier Fashion as from the application of a group of stock that they contribute to improving the performance of the logistic service to the customer.

Author Biography

Liana Padrón Carmona, University of Pinar del Rio. Cuba

Master in Business Administration. Professor of the Department of Global Economy. Faculty
of Economic and Business Sciences of the University of Pinar del Río ¨Hermanos Saíz Montes
de Oca¨. Calle Martí End 270, Pinar del Río. PC.

References

Acevedo Suárez, José, A.; Gómez Acosta, Marta I. & coautores. (2010). La logística Moderna en la empresa. Editorial Félix Varela, La Habana, Cuba. ISBN: 978-959-07-1135-0

Alonso Bobes, Alejandro R. & Felipe Valdés, Pilar M. (2014). Servicio logístico al cliente en empresas de servicios: Procedimiento para su diseño. Revista Economía y Desarrollo, Volumen 152 (2), 184-192.Cuatrecasas

Arbós, L. (2012) Organización de la producción y dirección de operaciones. Capítulo I: Logística Gestión de la cadena de suministros. Editorial Díaz de Santos, Madrid, España. ISBN: 978-84-9969-349-1

Ballou, Ronald H. (2004). Logística: Administración de la cadena de suministros. Quinta edición. Editorial Pearson- Education. México. ISBN: 970-26-0540-7

Casanovas, August & Lluís Cuatrecasas. (2007). Logística Empresarial: Gestión integral de la información y material en la empresa. Ediciones Gestión 2000, S. A. Barcelona, España. ISBN: 84-8088-947-0

Soret Los Santos, Ignacio. (2006). Logística y Marketing para la distribución comercial. ESIC Editorial. Madrid, España. Tercera edición. 2006. ISBN: 84-7356-439

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Published

08-03-2023

How to Cite

Padrón Carmona, L. (2023). Evaluation of the logistic customer service in a service company. Cuban Magazine of Finance and Prices, 7(1), 59–67. Retrieved from https://www.mfp.gob.cu/revista/index.php/RCFP/article/view/07_V7N12023_LPC

Issue

Vol. 7 No. 1 (2023): enero - marzo

Section

Research articles

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